Terms and Conditions - Transportlog

TERMS AND CONDITIONS

Effective Date: [Jan 2026]
Last Updated: [June 2026]
Website: www.transportlog.com.ng
Company: TransportLog Nigeria Limited

1. INTRODUCTION AND ACCEPTANCE OF TERMS

Welcome to TransportLog.com.ng. These Terms and Conditions (“Terms”) govern your access to and use of the TransportLog platform, including our website, mobile application, and all related services.

By accessing or using our platform, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, please discontinue use of the platform immediately.

These Terms apply to all users, including:

Shippers/Clients (individuals or businesses seeking logistics services)
Transporters/Carriers (vehicle owners, drivers, and logistics providers)
Logistics Agents (intermediaries and freight forwarders)
Visitors (general users browsing the platform)

2. DEFINITIONS

For the purpose of these Terms:

Term	Definition
“Platform”	The TransportLog website, app, and all digital tools provided
“User”	Any person who accesses or registers on the platform
“Shipper”	A person or business that posts a cargo/transport request
“Transporter”	A registered carrier or vehicle owner offering transport services
“Shipment”	Goods or cargo to be transported via the platform
“Trip/Job”	A confirmed transport assignment between a Shipper and Transporter
“Agreement”	A confirmed booking between a Shipper and Transporter
“KYC”	Know Your Customer — identity verification process
“NGN”	Nigerian Naira, the official currency used on the platform

3. ELIGIBILITY AND REGISTRATION

3.1 Eligibility

To use TransportLog, you must:

Be at least 18 years of age
Be a registered individual or business entity in Nigeria or internationally
Possess the legal capacity to enter into binding contracts
Not be blacklisted or banned from the platform previously

3.2 Account Registration

Users must provide accurate, current, and complete information during registration
Each user may only maintain one active account on the platform
You are responsible for safeguarding your login credentials
Any activity under your account is your sole responsibility
TransportLog reserves the right to suspend or terminate accounts with false or misleading information

3.3 Business Accounts

Companies registering on TransportLog must provide:

Valid CAC (Corporate Affairs Commission) registration documents
Business address and contact details
Authorized representative information

4. TRANSPORTER REQUIREMENTS

All registered transporters on TransportLog must:

4.1 Vehicle Documentation

Valid vehicle registration certificate (issued by FRSC or appropriate authority)
Current roadworthiness certificate
Valid vehicle insurance (third-party minimum; comprehensive preferred)
Hackney permit or goods-in-transit permit where applicable

4.2 Driver Requirements

Valid Nigerian Driver’s License (professional category preferred)
National Identity Card (NIN) or other valid government-issued ID
Criminal background check clearance
Minimum of 2 years driving experience for commercial transport

4.3 Compliance

Transporters must comply with FRSC regulations, State Transport Laws, and any applicable NAFDAC or SON requirements for specialized goods
Failure to maintain valid documents may result in immediate suspension from the platform

5. SHIPPER OBLIGATIONS

As a Shipper using TransportLog, you agree to:

Provide accurate descriptions of goods, weight, volume, and special handling requirements
Ensure goods are properly packaged and labeled before handover
Not ship prohibited or illegal items (see Section 9)
Provide correct pickup and delivery addresses including contact persons
Be present or have an authorized representative at pickup and delivery points
Pay agreed-upon transport fees as per the confirmed booking
Declare the true value of goods for insurance and liability purposes

6. BOOKING AND PAYMENT TERMS

6.1 How Booking Works

Shipper posts a transport request with cargo details and route
Transporters submit quotes/bids or Shipper selects from available listings
Shipper confirms booking — a binding agreement is formed
Payment is processed through the TransportLog escrow system
Funds are released to Transporter upon confirmed delivery

6.2 Pricing

All prices on TransportLog are displayed in Nigerian Naira (NGN)
Quoted prices are binding once a booking is confirmed
Additional charges may apply for:
- Waiting time beyond 2 hours at pickup or delivery point
- Route changes requested after confirmation
- Special handling or equipment requirements
- Toll fees, parking charges, or government levies

6.3 Payment Methods

TransportLog accepts:

Bank transfers
Card payments (Visa/Mastercard)
USSD payment
Wallet balance (TransportLog Wallet)
Mobile money (where applicable)

6.4 Escrow and Disbursement

All payments are held in secure escrow until job completion
Funds are disbursed to Transporters within 24–48 hours of delivery confirmation
TransportLog charges a platform service fee (currently [X]% of transaction value)
Service fees are non-refundable once a trip commences

6.5 Invoicing

Electronic invoices/receipts are generated for every completed transaction
These may be used for tax and accounting purposes

7. CANCELLATION AND REFUND POLICY

7.1 Cancellation by Shipper

Cancellation Time	Refund Policy
Before Transporter Assignment	100% refund
After Assignment, 24+ hours before pickup	90% refund (10% admin fee)
Within 24 hours of pickup	50% refund
After Transporter arrives at pickup	No refund — cancellation fee applies

7.2 Cancellation by Transporter

If a Transporter cancels after accepting a job, a penalty fee may be applied to their account
TransportLog will assist in finding a replacement Transporter
Shippers will receive a full refund if no replacement is found within a reasonable time

7.3 Refund Processing

Approved refunds are processed within 5–10 business days
Refunds are made to the original payment method

8. GOODS IN TRANSIT — LIABILITY

8.1 Transporter Liability

Transporters are liable for goods from point of pickup to delivery
Liability is limited to the declared value of goods as stated during booking
Transporters must maintain Goods-in-Transit Insurance for high-value shipments

8.2 Platform Liability

TransportLog acts as an intermediary marketplace and is not a transport company
TransportLog is not liable for:
- Loss, damage, or delay of goods in transit
- Acts of God, natural disasters, or force majeure events
- Theft resulting from Shipper negligence in packaging or declaration
- Disputes arising from incorrect cargo information provided by Shipper

8.3 Damage Claims

All damage claims must be reported within 24 hours of delivery
Claims must be accompanied by:
- Photographic evidence
- Delivery waybill/receipt
- Written description of damage
Claims are subject to investigation before settlement

9. PROHIBITED GOODS

The following items are strictly prohibited on the TransportLog platform:

🚫 Narcotics, illegal drugs, or controlled substances
🚫 Firearms, ammunition, and explosives
🚫 Counterfeit goods and pirated materials
🚫 Human trafficking or any form of human smuggling
🚫 Wildlife, endangered species, and their by-products
🚫 Radioactive, toxic, or hazardous materials (without proper certification)
🚫 Stolen goods or items of uncertain ownership
🚫 Pornographic or obscene materials
🚫 Items banned under Nigerian law or customs regulations

Violation of this section may result in immediate account termination, reporting to law enforcement, and potential legal prosecution.

10. USER CONDUCT

All users of TransportLog agree NOT to:

Engage in fraud, misrepresentation, or deceptive practices
Use the platform for money laundering or financial crimes
Harass, threaten, or abuse other users
Post false reviews or manipulate the rating system
Circumvent the platform to conduct off-platform transactions to avoid service fees
Attempt to hack, exploit, or disrupt the platform’s systems
Use bots or automated tools to manipulate the platform
Share login credentials or impersonate another user

11. RATINGS AND REVIEWS

Both Shippers and Transporters may rate each other after each completed trip
Ratings must be honest and based on actual experience
TransportLog reserves the right to remove reviews that are:
- Fraudulent or fake
- Defamatory or abusive
- Clearly motivated by personal bias unrelated to the transaction
Users with consistently low ratings may be suspended pending review

12. PRIVACY AND DATA PROTECTION

12.1 Data Collection

TransportLog collects personal data necessary for:

Account registration and verification
Processing transactions
Improving platform services
Regulatory compliance

12.2 Compliance

We comply with:

Nigeria Data Protection Act (NDPA) 2023
NITDA Data Protection Regulation (NDPR)
Applicable international data privacy standards

12.3 Data Sharing

Your data may be shared with:

Verified counterparties in a confirmed transaction
Law enforcement agencies when legally required
Our payment processors and technology partners

For full details, see our Privacy Policy at [www.transportlog.com.ng/privacy]

13. INTELLECTUAL PROPERTY

All content on TransportLog — including the name, logo, design, software, and text — is the exclusive property of TransportLog Nigeria Limited
Users may not reproduce, copy, or distribute any platform content without written consent
Users grant TransportLog a non-exclusive license to use content (including reviews and feedback) they submit on the platform for service improvement

14. DISPUTE RESOLUTION

14.1 Internal Resolution

Disputes between Shippers and Transporters should first be reported to TransportLog Support
Our team will mediate within 48–72 business hours

14.2 Escalation

Unresolved disputes may be referred to:
- Arbitration under the Arbitration and Conciliation Act (Cap A18, LFN 2004)
- Lagos Multi-Door Courthouse (LMDC) or relevant state dispute resolution body

14.3 Governing Law

These Terms shall be governed by the laws of the Federal Republic of Nigeria. Any court proceedings shall be held in Lagos, Nigeria.

15. INDEMNIFICATION

You agree to indemnify and hold harmless TransportLog, its officers, directors, employees, and partners from any claims, damages, losses, or legal fees arising from:

Your breach of these Terms
Your use or misuse of the platform
Goods transported using your account
Infringement of third-party rights

16. TERMINATION OF ACCOUNT

TransportLog reserves the right to suspend or permanently terminate your account if you:

Violate any provision of these Terms
Engage in fraudulent or criminal activity
Repeatedly receive poor ratings or complaints
Fail to complete KYC verification when required
Remain inactive for more than 12 consecutive months

Upon termination:

Access to the platform is immediately revoked
Pending payouts (if any) will be reviewed and processed accordingly
Escrow funds will be managed per the dispute resolution process

17. AMENDMENTS TO TERMS

TransportLog reserves the right to update or modify these Terms at any time
Users will be notified of significant changes via:
- Email notification
- In-app/website notification
Continued use of the platform 30 days after notification constitutes acceptance of updated Terms

18. FORCE MAJEURE

TransportLog shall not be held liable for failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters (floods, earthquakes)
Government actions or regulations
Civil unrest or armed conflict
Nationwide internet or power outages
Pandemics or public health emergencies

19. CONTACT INFORMATION

For questions, complaints, or support regarding these Terms:

TransportLog Nigeria Limited
📧 Email: legal@transportlog.com.ng
📞 Phone: [Insert Phone Number]
🌐 Website: www.transportlog.com.ng
📍 Address: [Insert Office Address], Nigeria

Support Hours: Monday – Friday | 8:00 AM – 6:00 PM WAT

20. SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

By clicking “I Agree,” creating an account, or using TransportLog.com.ng, you acknowledge that you have read, understood, and accepted these Terms and Conditions in full.